The registration is allowed for commercial customers. When registering, please enter the domain of your organization and avoid using your private e-mail address.
Your myTROX account is usually approved within 24 hours. Immediately after registering, you will first receive a notification asking you to verify your e-mail address. As soon as your myTROX account has been approved, you receive a further email notification. Every registration is valitated by us, initially through an automatic comparison with our CRM system. If you are had business with us, your myTROX account should most likely be approved immediately but the data in the registration might differ from the data in our CRM system. Therefore, we strongly recommend to register with your customer number (starting with DE) if you have a buying relationship with us.
Until your myTROX account is fully approved, you might have limited access to our myTROX services (see table below).
You will receive a buying permissionce in our Online Shop once we have created a customer number for your company. This is the case if you have already placed orders with us. You can review your user role and your customer number in My account data.
When registering, please use an e-mail address with the domain of your organization (e.g. @troxgroup.com) and - if possible - avoid using general e-mail addresses (e.g. info@).
Unfortunately, this is not possible. The myTROX platform at trox.de is targeted for organizations located in Germany. However, corresponding platforms are also available for other countries, for example you can find myTROX in Austria at www.trox.at.
You can reset your password at any time using the Forgot password function.
| Role | Permission |
|---|---|
| Candidate (waiting for approval) | Access to all configuration tools, Online Academy and list prices in EPF (desktop app) |
| Basic role | additionally access to Seminar Manager |
| Order- & inquiry history | additionally access to order history (without prices) and delivery notes documents |
| Prices | additionally access to prices in order history, configurators* and order acknowledgement & invoice documents |
| Checkout | additionally access to checkout carts* |
| Admin | fully access to myTROX, including administration of user accounts |
Your user role can be changed through the myTROX admin of your company. Your admin can be seen in My account data. Alternatively, you can also contact our myTROX Support (myTROX-de@troxgroup.com).
Please contact our myTROX Support (myTROX-de@troxgroup.com).
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Contact
We are here for you
Please specify your message and type of request
Tel.: +49 (0)2845 / 202-0 | Fax: +49 (0)2845/202-265
Contact
Thank you for your message!
Your message is send and will be processed shortly.
Our department for Service-Requests will contact you asap.
For general question regarding products or services you can also call:
Tel.: +49 (0)2845 / 202-0 | Fax: +49 (0)2845/202-265
